Project Manager, CXAI

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives • Manage end-to-end implementation of technology solutions and digital platforms • Coordinate cross-functional resources to ensure successful and efficient project delivery • Track and manage project budgets within allocated parameters • Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product • Lead the deployment of digital solutions across assigned accounts Coordinate technical integrations with IT teams and vendors (Fuel iX and Voice AI tools like Sanas) • Manage project timelines and ensure on-time delivery of implementations • Monitor and report on implementation progress and metrics • Facilitate regular project status meetings with stakeholders across various geographies (Including Guatemala, US, CA, Brazil, Europe, South Africa, and Morocco) • Coordinate with client teams for customization needs and requirements • Work closely with IT, Product, and Operations teams • Support the preparation of status updates for RVPs and leadership • Deliver timely, tailored communication for various audiences: engineering teams, product managers, and C-level executives • Identify and track project risks and issues • Develop and implement mitigation strategies • Manage project health metrics and status reporting • Coordinate resolution of technical and operational challenges • Track and report on project KPIs and success metrics • Monitor user adoption rates and implementation effectiveness • Document project progress, challenges, and successes • Prepare regular status reports and updates

🎯 Requirements

• 5+ years of experience in the software development industry as a project/program leader • Fluency in English (both written and spoken) is required to effectively collaborate with our global teams and stakeholders. • Consistently rated in the top performance bracket for annual delivery, stakeholder management, and budget execution • Demonstrated empathy, experience and confidence managing digital transformation or technology implementation projects with complex scope and with multiple executive stakeholders • You've managed projects, provided feedback, and led multidisciplinary teams • Experience working with enterprise project management and AI tooling such as: Monday.com, Google Workspace, Anthropic/Claude, Gemini Enterprise, etc. • Strong stakeholder management and communication skills • Proven track record of successful project delivery and experience with Agile methodologies • Strong analytical and problem-solving abilities • Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

🏖️ Benefits

• Equal Opportunity Employer