Quality Analyst – Complaint Handling

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🕒 May 8

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TEM Saúde

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤝 B2B

🧘 Wellness

☁️ SaaS

💰 $1.1M Seed Round - Tem Saúde on 2015-01

B2B • Wellness • SaaS

TEM Saúde is a Brazilian digital health and wellness benefits platform that connects people and partner organizations to a broad network of medical, dental and pharmacy discounts via a mobile app. It offers telemedicine (24/7 general practice and pediatric care plus specialists), medication discounts and subsidy plans, targeted care programs (women, senior, chronic and oncology support), mental health, nutrition and preventive care, and AI-driven digital assistance; the product is sold primarily to businesses and partners as a benefits or loyalty offering rather than as an insurance plan.

📋 Description

• Record, analyze and handle complaints received through various channels, such as Customer Service (SAC), Ombudsman and public platforms, ensuring a humanized and efficient response. • Conduct investigations of cases together with internal departments and partners, identifying opportunities for improvement and ensuring effective solutions for customers. • Monitor deadlines and ensure excellence in responses, prioritizing clarity of information, compliance with internal policies and adherence to regulatory requirements. • Contribute to continuous process improvement, promoting quality, agility and a positive customer experience.

🎯 Requirements

• Bachelor's degree completed or in progress in Engineering, Statistics, Quality Management or related fields; • Microsoft Office proficiency, with intermediate Excel skills; • Knowledge of quality management and customer experience; • Experience in handling, analyzing and monitoring customer complaints and inquiries; • Excellent written communication, with the ability to prepare clear, concise and professional responses; • Analytical ability to identify root causes, recurring issues and process improvement opportunities.

🏖️ Benefits

• 💳 Multi-benefits card – R$ 840.00 monthly • 🛡️ Life insurance • 🎉 Day off • 📱 TEM Saúde Digital app • 🏋️ Wellhub (Gympass) • 🚌 Transportation voucher (vale‑transporte) • 🏥 SulAmérica health plan • 🦷 MetLife dental plan