Technical Business Analyst II

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Teneo Online School

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

📚 Education

👥 B2C

🛍️ eCommerce

Education • B2C • eCommerce

Teneo Online School is a leading online educational institution offering flexible learning options for students from Grade R to Grade 12. The school provides live online classes and pre-recorded lessons taught by expert teachers, accommodating various learning preferences. Teneo offers a structured curriculum with access to three top examination boards recognized locally and internationally. The school supports an interactive learning environment with resources like lesson recordings, a learning platform, and a Parent App. Students can participate in the Teneo Open Day to explore what makes it South Africa's top online school. Teneo emphasizes high-quality online schooling and aims to unlock the extraordinary potential in every child.

📋 Description

• Work with internal teams, education organisation partners, education staff, external providers and external platform teams to understand operational needs in detail. • Map workflows, systems, handovers, data flows, permissions, reporting needs and dependencies. • Identify manual workarounds, duplication, missing information, inefficiencies and automation opportunities. • Engage with external providers and platform partners to understand capabilities, APIs, data models, documentation, technical requirements and limitations. • Analyse how data is captured, transformed, reported and used across operational workflows. • Translate findings into business requirements, functional requirements, data requirements, user stories, process maps, acceptance criteria and test cases. • Define how products, workflows and integrations should work, including roles, rules, data inputs, outputs, exceptions and edge cases. • Work with engineers throughout development to validate feasibility, clarify requirements, resolve ambiguity, assess trade-offs and adapt workflows or requirements where needed. • Support product discovery, platform evaluation, proof-of-concept work, pilot testing and stakeholder validation. • Test products, workflows, automations, data outputs and integrations before wider rollout. • Verify with stakeholders that delivered solutions satisfy the original requirements. • Maintain clear documentation of requirements, workflows, decisions, risks, feedback, changes and open questions.

🎯 Requirements

• 3+ years of experience in technical business analysis, business analysis, systems analysis, implementation, product operations, technical consulting, process improvement or a related role. • Experience working directly with users, operational stakeholders, partners, suppliers, external providers or platform teams. • Ability to ask detailed questions, uncover hidden requirements and turn unclear needs into structured, testable documentation. • Comfortable discussing integrations, APIs, data flows, data structures, permissions, reporting, platform constraints and technical dependencies. • Confident working with data-heavy workflows and understanding how data supports reporting, operations and decision-making. • Experience investigating software platforms beyond demonstrations or marketing material to identify practical limitations, risks and dependencies. • Experience creating requirements documents, process maps, user stories, acceptance criteria and test cases. • Good judgement when balancing stakeholder needs, operational practicality, technical constraints and delivery effort. • Strong written and verbal English. • Highly organised, analytical and detail-focused. • Confident engaging with a wide range of people and able to build trust through clear communication and careful follow-through. • Knowledge of AI-assisted prototyping, workflow automation or modern product discovery tools is valuable. • A background in software, engineering, data, integrations or technical implementation is useful but not required.

🏖️ Benefits

• Fully remote, Europe