IT Support Engineer

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🔥 9 minutes ago

🌐 Portugal, Switzerland, +4 more countries – Remote

🇵🇹 Portugal – Remote 🇨🇭 Switzerland – Remote 🇩🇪 Germany – Remote 🇵🇱 Poland – Remote 🇯🇵 Japan – Remote 🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Tenthpin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

💊 Pharmaceuticals

Consulting • Healthcare • Pharmaceuticals

Tenthpin is a global boutique consultancy that is 100% focused on Life Sciences. The company specializes in creating digital impact and transformational change by leveraging their expertise in industry processes and information technology. They cater to a diverse range of clients, from small clinical research organizations to large pharmaceutical companies, providing services that include mergers, acquisitions, business and technology consulting, and transformation management.

📋 Description

• Act as the first point of contact for all incoming IT support requests via Jira Service Management • Log, triage, and prioritise incidents and service requests according to SLAs • Provide remote support for end user issues related to: • Microsoft 365 applications (Teams, Outlook, Word, Excel, SharePoint etc.) • Windows 11 OS • Email, Teams, and collaboration tools • Hardware troubleshooting (laptops, peripherals, mobile devices) • Guide users through fixes and provide clear communication on ticket progress • Troubleshoot more complex issues related to: • Microsoft Intune (device enrolment, compliance, policies, app deployments, Windows Autopilot) • Microsoft 365 administrative tasks (user setups, permissions, license assignments) • Windows system troubleshooting and endpoint configuration • Escalate issues to senior technical Colleagues, when required and collaborate on resolution • Contribute to problem management by identifying recurring issues and proposing permanent fixes • Ensure compliance with IT policies, security standards, and best practices • Collaborate with IT team members to support enterprise SaaS applications and services

🎯 Requirements

• Minimum of 5 years of experience in similar role(s) • Experience managing M365 and Windows desktop in a remote Company • Excellent problem-solving and analytical skills • Strong English written, and spoken communication along with interpersonal abilities • Experience with automation tools and scripting languages (e.g., PowerShell)

🏖️ Benefits

• Competitive salary • Professional development opportunities