Customer Retention Representative

Job not on LinkedIn

November 11

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌴 South Carolina – Remote

Although this job is listed in South Carolina, this company may be open to hiring remote in other states.

+3 more states

🐊 Florida – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

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TerminixSIS India

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B2B • Enterprise • Compliance

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

501 - 1000 employees

Founded 1927

🤝 B2B

🏢 Enterprise

📋 Compliance

📋 Description

• Engage with customers at risk of cancellation, understanding their concerns, and deploying tailored solutions. • Utilize advanced negotiation techniques to reinforce our value proposition and resolve customer concerns effectively. • Maintain deep knowledge of our products, services, and competitive landscape to provide best-in-class customer solutions. • Collaborate with internal teams to ensure a seamless retention process. • Provide superior customer service through phone, email, and text communications. • Handle advanced residential billing and service concerns with professionalism and efficiency. • Accurately update and maintain customer records as needed.

🎯 Requirements

• 1-2 years of experience in customer retention, sales, or customer service preferred. • Strong persuasion, negotiation, and problem-solving skills. • Ability to handle escalated customer concerns and deliver effective solutions. • Comfortable working in a performance-driven environment with incentive-based earnings. • Proven ability to maintain professionalism and empathy in high-pressure situations. • Time management skills and ability to adhere to schedules reliably. • Proficiency in utilizing customer relationship management (CRM) tools and tracking systems. • Ability to effectively make outbound calls, take inbound calls using a dialer and or manually. • Ability to use computer systems to navigate collections database effectively. • Effectively use skills and tools to locate, contact and resolve delinquent debts.

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Professional and Personal Growth • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues) • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • A company mindset that prioritizes health, safety, and flexibility