Technical Service Manager

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🔥 5 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $73k - $111k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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TerminixSIS India

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🤝 B2B

🏢 Enterprise

📋 Compliance

B2B • Enterprise • Compliance

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

📋 Description

• Subject matter expert in pest control strategies for specified market segment/s and LOBs, responsible for developing, and supporting Operations with implementation of best of breed service delivery protocols and processes. • Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans. • Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians. • Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met • Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan.

🎯 Requirements

• Four year college biological science degree in entomology or related sciences is preferred, but not required. • Board Certified Entomologist (BCE) or ACE preferred • A minimum of 5 yrs. of related structural pest management experience required. • 2 years+ of Structural Pest Management field experience • 1 years+ management experience required • Strong project management skills • Strong change management skills • Written and verbal communication skills, including delivery of formal presentations • Quantitative and qualitative analytical skills

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues) • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • A company mindset that prioritizes health, safety, and flexibility