Renewal Manager, LATAM

🔥 27 minutes ago

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TestGorilla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 $70M Series A - TestGorilla on 2022-06

HR Tech • SaaS • Recruitment

TestGorilla is a platform that provides pre-employment skills assessments and candidate testing tools to help organizations screen, evaluate, and hire job candidates. Its product is delivered as an online software service enabling recruiters and hiring teams to create and administer tests, measure candidate skills, and make data-driven hiring decisions. TestGorilla primarily targets employers and hiring teams looking to improve recruitment outcomes through standardized assessments.

📋 Description

• Uphold TestGorilla's behaviors and foster an inclusive, supportive culture. • Collaborate effectively with global colleagues across teams and time zones. • Manage the full renewal lifecycle for a high volume of accounts in the NAMER and LATAM Regions, ensuring timely and accurate execution of contracts from initial outreach through to signature. • Drive credit adoption by guiding customers through the migration from legacy plans to our new usage-based pricing model, clearly articulating the value of the transition. • Proactively identify churn risks using product usage data, support histories, and customer health signals, and deploy targeted save plays to retain customers. • Spot upsell and expansion opportunities during the lifecycle and drive growth within your customer book through adoption of additional tools and features. • Confidently lead commercial negotiations around pricing changes, annual uplifts, discounts, and credit-based conversations, ensuring win-win outcomes for the customer and TestGorilla. • Leverage automation, email cadences, and CRM tools to systematize workflows and manage a large renewal pipeline at scale without letting any renewal slip through the cracks. • Maintain impeccable CRM hygiene and deliver accurate, data-driven revenue forecasts, providing clear visibility into retention rates and pipeline health. • Partner cross-functionally with Customer Success and Support teams to ensure customers are seeing continuous value well before their renewal date approaches.

🎯 Requirements

• Is passionate about TestGorilla's mission to help one billion people find their dream jobs. • Has strong written and verbal communication skills in English and Spanish. • Thrives in a fast-paced, remote-first environment. • Experience in Renewals, Inside Sales, Customer Success or Account Management managing the actual renewal event (SaaS experience is highly preferred). • Has a commercial mindset and experience: you are comfortable driving deals, asking for the close, and navigating complex commercial and contract negotiations including discounts and credit-based conversations. • Has high-volume operational skills: you are highly organized, can prioritize ruthlessly, and know how to use tech (CRM, automation using AI) to manage multiple tasks at scale. • Experience managing complex procurement cycles through to renewal • Adaptability: you are comfortable with change and ambiguity, and you learn new products and pricing structures quickly. • Experience in working in an AI first environment • Comfortable with AI tools and creating automations • Is located in the NAMER or LATAM timezone

🏖️ Benefits

• Global Team: Join a fully remote, mission-driven team from around the world • Competitive compensation: Receive a competitive pay €40,960 - €51,200 + Share Appreciation Rights (SARs) • Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life. • Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop! • Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities • Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches • Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being