Customer Success Manager

🔥 0 minutes ago

🌐 Argentina, Brazil, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote

💵 $1.2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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testRigor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🏢 Enterprise

Software Testing • Artificial Intelligence • Enterprise

testRigor is an innovative test automation tool that leverages generative AI to simplify software testing. With a focus on user-centric design, it allows users to create test scripts in plain English, drastically reducing the time and effort required for maintenance compared to traditional testing frameworks like Selenium. testRigor supports a wide range of testing, including web, mobile, desktop, API, and ERP applications, making it a versatile solution for quality assurance in software development.

📋 Description

• Maintain strong client relationships to meet retention and adoption goals • Manage client onboarding and communicate product value and capabilities • Track and analyze customer health metrics, identify engagement opportunities, and proactively resolve issues • Partner with Sales, Support, Product, and Engineering teams on customer needs and objectives • Provide structured customer feedback to Product teams • Refine internal tools and processes to improve Customer Success efficiency and impact • Collaborate with Sales on cross-sell opportunities, renewals, and additional-solution leads

🎯 Requirements

• 2+ years in a Customer Success role, preferably in B2B SaaS or technology companies • Proven ability to manage multiple clients and projects, meet deadlines, and exceed client expectations • Experience tracking and managing customer success metrics, including client retention, satisfaction, and engagement • Strong verbal and written communication skills • Ability to work cross-functionally • Comfort learning software programs and configuring products to meet specific customer needs • Ability to thrive in a fast-paced, high-growth environment and adapt effectively to change • Share MBTI type in the application letter

🏖️ Benefits

• 20% annual base salary paid quarterly contingent upon meeting retention goal • 10% of all recurring revenue upsells • 2% of non-recurring revenue upsells