Customer Success Manager

🕒 September 5

🌐 Argentina, Brazil, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote

💵 $1.2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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testRigor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🏢 Enterprise

Software Testing • Artificial Intelligence • Enterprise

testRigor is an innovative test automation tool that leverages generative AI to simplify software testing. With a focus on user-centric design, it allows users to create test scripts in plain English, drastically reducing the time and effort required for maintenance compared to traditional testing frameworks like Selenium. testRigor supports a wide range of testing, including web, mobile, desktop, API, and ERP applications, making it a versatile solution for quality assurance in software development.

📋 Description

• Maintain strong client relationships to meet retention and adoption goals, driving loyalty and long-term partnerships • Manage client onboarding and ensure understanding of product value and capabilities • Track and analyze customer health metrics, identify engagement opportunities, and proactively resolve potential issues • Partner with Sales, Support, Product, and Engineering teams on customer needs, challenges, and objectives • Provide structured customer feedback to Product teams to enhance user experience and align with client needs • Improve Customer Success efficiency and impact through internal tools and process refinement • Collaborate with Sales on cross-sell opportunities, renewals, and leads for additional solutions

🎯 Requirements

• 2+ years in a Customer Success role, preferably in B2B SaaS or technology companies • Proven ability to manage multiple clients and projects, with a focus on meeting deadlines and exceeding client expectations • Experience in tracking and managing customer success metrics, with a focus on client retention, satisfaction, and engagement • Strong verbal and written skills, with the ability to communicate effectively with stakeholders at all levels • Demonstrated ability to work cross-functionally and contribute to a positive, dynamic work environment • Comfort with learning software programs and configuring products to meet specific customer needs • Ability to thrive in a fast-paced, high-growth environment and manage and adjust to change effectively • Share MBTI type in the application letter

🏖️ Benefits

• Commission: 20% annual base salary paid quarterly contingent upon meeting retention goal • Upsell commissions: 10% of all recurring revenue upsells, 2% of non-recurring revenue upsells