The Access Group
5001 - 10000 employees
☁️ SaaS
🤝 B2B
👥 HR Tech
SaaS • B2B • HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
Customer Success Manager
🕒 2 days ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
The Access Group
5001 - 10000 employees
☁️ SaaS
🤝 B2B
👥 HR Tech
SaaS • B2B • HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
📋 Description
• Own a portfolio of customers, acting as their main point of contact and trusted adviser across the relationship • Run regular check-ins and business reviews, showing customers how Access products support their goals and deliver value • Spot risks early by using customer data and insights, and work with internal teams to put clear plans in place • Work closely with teams like Product, Support, Renewals and Sales to make sure customers have a joined-up, positive experience.
🎯 Requirements
• Experience in customer success, account management or a similar customer-facing role within a software or SaaS environment • Confidence working with senior stakeholders and explaining technical ideas in a clear, practical way • Experience using customer relationship management (CRM) or customer success platforms to track activity and customer health • An analytical mindset, with the ability to spot patterns in customer usage and turn them into meaningful actions.
🏖️ Benefits
• 25 days leave a year • Health contribution • Three charity days
Apply NowSimilar Jobs
🕒 3 days ago
Senior Customer Success Manager managing Tier 3 partner accounts for My Money Matters. Focused on driving customer retention and commercial growth through a digital-first model.
🕒 3 days ago
Customer Success Manager connecting construction clients with the XYZ Reality platform. Utilizing construction experience to drive success and adoption on-site with project teams.
🕒 3 days ago
Enterprise Customer Success Manager at Samsara overseeing customer success initiatives and fostering collaboration across teams to enhance fleet management solutions. Engaging with stakeholders to drive value and operational improvements.
🇬🇧 United Kingdom – Remote
💰 Seed Round on 2014-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🇬🇧 UK Skilled Worker Visa Sponsor
🕒 6 days ago
Customer Success Readiness Manager for Autodesk supporting measurable business outcomes in customer success. Leading team efforts in readiness, enablement, and operational processes.
🕒 June 25
Customer Success Manager overseeing customer engagements and driving value at Chainguard. Collaborating cross-functionally to ensure successful onboarding, adoption, and issue resolution.
