Intake Specialist

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🔥 10 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Intake Specialist

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The Advocates | Driggs, Bills, and Day PNW

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

👥 B2C

Legal • B2C

The Advocates | Driggs, Bills, and Day PNW is a regional personal injury law firm serving clients in the Pacific Northwest (Seattle, Spokane, Portland and surrounding areas). The firm focuses on representing individuals injured in accidents — including car, semi-truck, bus, motorcycle, bicycle, pedestrian, e-scooter, Uber/Lyft incidents — as well as catastrophic injuries, medical malpractice, slip and fall, dog bites, uninsured drivers, and wrongful death claims. They offer free consultations, emphasize client advocacy against insurance companies, and provide trial-ready legal representation and local offices in Washington and Oregon.

📋 Description

• Work independently to handle a high volume of calls and messages, while pivoting between tasks with ease • Engage new inbound leads quickly via phone, text, and email • Manage and track prospect pipeline using lead management software • Schedule and conduct detailed phone interviews to assess case potential • Qualify and sign potential clients including overcoming objections using a customer-centric soft sales approach • Conduct new client intake and onboarding in lead management software • Meet our needs for staffing availability – currently seeking a Wednesday-Sunday shift between 9:30am-6pm, following an in-office training period during business hours, M-F from 8:30am-5pm. FULLY REMOTE.

🎯 Requirements

• Minimum of 2 years in sales, customer success, account management or client onboarding (required) • 1+ years' recent experience in a fast-paced office environment (required) • Spanish language skills – bilingual fluency (preferred) • Documented history of exceeding goals and metrics (preferred) • Professional services or B2C experience (preferred) • Associate's degree or higher (preferred)

🏖️ Benefits

• $25-$30 / hour guaranteed full-time • Quarterly performance-based bonuses • 401(k) + 4% matching (after 1 year employment) • 100% employer paid Health, Vision, Dental (buy ups available) • 3 Weeks PTO in year 1, Uncapped PTO in year 4 • Employee Assistance Program • Commuter/Metro Card Program