Customer Support Agent

🔥 3 minutes ago

🇩🇪 Germany – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Happy Customers

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🤝 B2B

📋 Compliance

Consulting • B2B • Compliance

The Happy Customers is an EU-based customer support provider offering scalable, multilingual, GDPR-compliant support services for German SMEs, startups, and Mittelstand companies. They deliver remote-first, ISO-certified operations with flexible staffing, documented SLAs, and a 14-day pilot to start small and scale. Services include inbound voice, email/ticketing, live chat, outbound calls, social media support, case management, and quality governance with EU data hosting and compliance oversight.

📋 Description

• Provide customer support via email, chat, and phone, including inbound and outbound calls • Respond to customer inquiries professionally and promptly • Assist customers with questions, troubleshooting, and issue resolution • Escalate complex issues to the appropriate team • Maintain accurate records in customer support systems • Contribute to improving overall customer experience • Support upcoming client projects for German and European businesses • Work assignments ranging from 10–20 hours per week to up to 40 hours per week • Participate in short pilot periods with potential for extended collaboration

🎯 Requirements

• Based in Europe with valid work authorization • Basic to good English communication skills • Native or professional proficiency in at least one European language • 1–3 years of customer support experience preferred but not mandatory • Comfortable communicating with customers via phone, email, and chat • Familiarity with customer support tools such as Zendesk, Freshdesk, or Intercom is a plus • Ability to work independently in a remote environment • Languages of interest include German, French, Spanish, Italian, Portuguese, Dutch, Polish, Czech, Slovak, Hungarian, Romanian, Bulgarian, Greek, Danish, Swedish, Norwegian, Finnish, Croatian, Slovenian, Serbian, Bosnian, Montenegrin, Macedonian, Albanian, Lithuanian, Latvian, Estonian, Icelandic, Irish (Gaeilge), Maltese, Luxembourgish, Russian, Ukrainian, and Turkish

🏖️ Benefits

• Fully remote work within Europe • Flexible working hours depending on project assignments • Opportunity to work with international companies and multilingual teams • Exposure to AI-enhanced customer support environments • Opportunity to gain experience in a growing customer experience startup • Possibility of longer-term collaboration based on project availability