Customer Support Specialist, Part-Time, 30 Hours per Week

Job not on LinkedIn

🕒 September 8

🇩🇪 Germany – Remote

💵 €1.3k - €1.9k / month

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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twentythree GmbH

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

🛒 Retail

eCommerce • Retail

twentythree GmbH is a German direct-to-consumer home textiles brand selling Lyocell-based bedding, towels and sleep accessories through a Shopify e-commerce store. The company emphasizes sustainable materials (FSC-certified Lyocell), European manufacturing in Portugal, compostable packaging, carbon-conscious shipping in Germany and Austria, and social/environmental initiatives such as tree planting and wildlife adoption. It offers premium, eco-focused mattress linens and sleep products with D2C benefits like multiple secure payment options and a 100-day trial period.

📋 Description

• Respond to customer inquiries by email regarding products, orders, delivery times, and care instructions. • Process orders, returns, and complaints. • Resolve delivery issues with shipping providers. • Find customer-focused and business-appropriate solutions to complaints. • Manage messages and comments on Instagram and Facebook. • Respond to customer reviews on Trustpilot and Amazon. • Document cases accurately in the system. • Report recurring issues to the team. • Work closely with a small team and management.

🎯 Requirements

• Native-level German speaking and writing skills. • English proficiency is a plus, as some of our suppliers communicate in English. • Friendly and clear written communication skills. • Careful, structured, and reliable approach to work. • Ability to quickly learn helpdesk software, the Shopify backend, and AI assistants such as ChatGPT or Gemini. • Experience in e-commerce is an advantage but not required. • Reliable availability during jointly agreed core hours. • Initiative and the ability to contribute suggestions for improvement. • Own laptop or computer, stable internet connection, and quiet workspace; hardware is not provided.

🏖️ Benefits

• Remote work: Work from home or another location of your choice. • Predictable hours: Fixed core hours agreed upon together. • 24 days of vacation: Based on a five-day workweek. • Employee discount: On our entire product range. • Short decision-making paths: A small team, direct access to management, and ideas that do not get lost in committee processes.