Customer Success Manager

🕒 April 24

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🤝 B2B

🎯 Recruiter

B2B • Recruitment

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Attend and support client onboarding meetings to ensure a smooth implementation process • Conduct weekly follow-ups with clients to provide support and address questions or concerns • Monitor client needs and requirements and provide timely updates • Ensure tasks, requests, and deliverables are completed in a timely manner • Train clients on the newly released portal and ensure proper platform adoption • Develop and maintain training materials and resources for employers • Coordinate with internal teams to resolve client issues and operational requests efficiently • Track and document client feedback to identify opportunities for service improvement • Prepare periodic client check-in meetings to review progress and performance • Lead client check-in meetings to discuss updates and upcoming needs • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Excellent interpersonal and communication skills • Experience as a Customer Success Manager or similar roles in the BPO industry or similar field • Strong organizational skills and attention to detail; proficient in project management software (e.g., Asana or similar tools) • Friendly and personable demeanor • Strong sense of ownership and accountability • Highly responsible and dependable, with the ability to work in a fast-paced environment • Strong leadership skills with a growth mindset and a high-performance attitude • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management) • Out-of-the-box thinker, proactive, reliable, self-motivated, and confident approach • Positive attitude and the ability to learn and adapt quickly • Ability to understand and follow established processes accurately with minimal supervision • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs • Interested in long-term career opportunities • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

🏖️ Benefits

• 100% remote work • Compensation in USD • Full-time position with 40 hours weekly • Great work environment with potential for growth