The 20 MSP
201 - 500 employees
Founded 2013
🤝 B2B
☁️ SaaS
B2B • IT Services • SaaS
The 20 MSP is a collaborative network of Managed Service Providers across North America that aims to improve IT service delivery through a unified support model. They offer a proprietary MSP Blueprint designed to help IT providers scale their businesses effectively, optimize operations, and enhance customer support. The community-centric approach allows members to share best practices and resources, driving growth and profitability while simplifying the management of operations in the rapidly evolving managed services industry.
IT Support Desk Technician, Bilingual
Job not on LinkedIn
🕒 April 25
🗣️🇪🇸 Spanish Required
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The 20 MSP
201 - 500 employees
Founded 2013
🤝 B2B
☁️ SaaS
B2B • IT Services • SaaS
The 20 MSP is a collaborative network of Managed Service Providers across North America that aims to improve IT service delivery through a unified support model. They offer a proprietary MSP Blueprint designed to help IT providers scale their businesses effectively, optimize operations, and enhance customer support. The community-centric approach allows members to share best practices and resources, driving growth and profitability while simplifying the management of operations in the rapidly evolving managed services industry.
📋 Description
• Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals • Manage ticket queue to ensure timely resolution • Provide customer support using remote connection software • Professional Spanish fluency is required • Provide thorough documentation on each customer interaction • Prioritize ticketing system flow by following SOPs and KB articles for resolution • Meet or exceed KPI goals • Troubleshooting of the following, though not limited to: Advanced desktop issues, VPN connectivity, Entry-level server support, Hardware issues, Line of business support
🎯 Requirements
• IT Fundamentals and A+ certifications, or equivalent professional experience • 1+ year of professional help desk experience • Strong customer service skills • High attention to detail • Ability to follow instructions and policies • Ability to adapt to changing and fast-moving environments • Strong phone skills
🏖️ Benefits
• Medical/Dental/Vision health plans • PTO/Sick/Holiday pay • Dependent Care FSA • Paid Parental Leave • Life Insurance • 100% Company Paid • Incredible company culture • Explosive company growth • Company sponsored Team Building Events • State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall
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