Manager, Account Management and Member Experience

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🦌 Connecticut, Florida, +3 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Oversee a team of Account Managers and Sr Account Managers • Identify opportunities to standardize and capture metrics • Ensure satisfaction, profitability, and renewal of client accounts • Review quality control of account activity • Work with Account Directors on developing strategies for up sells and expansion • Present Accredo and EXP operational performance metrics to clients

🎯 Requirements

• Bachelor’s degree in related field • 10+ years of relevant professional experience working in a matrixed environment with a focus on operations, process improvement, customer service, client facing • Experience leading or managing people preferred, including leading cross-functional work groups or project teams successfully • Proven experience mentoring and coaching others, either cross-functionally or directly • Strong problem-solving and business analysis skills • Strong MS Office, web conferencing and internal communication software experience

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development