Senior Account Manager

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🕒 May 27

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead operational strategy and execution for assigned accounts to ensure performance and retention. • Develop and execute account strategies supporting growth, persistency, and financial targets. • Partner with Account Executives to drive renewals, retention, and expansion. • Build trusted client relationships by aligning services to business goals. • Collaborate cross-functionally to deliver coordinated service solutions. • Translate operational performance into clear client insights. • Lead performance guarantee reporting including analysis and presentations. • Identify and execute upsell and margin growth opportunities. • Maintain expertise in benefits, services, and outcomes to support client discussions. • Represent Accredo in client meetings and QBRs with professionalism.

🎯 Requirements

• Minimum 5 years of healthcare, account management, or managed care experience. • Strong understanding of healthcare operations and service models. • Excellent communication, negotiation, and influencing skills. • Proven ability to drive account growth and retention. • Strong project management and organizational skills. • Ability to resolve complex issues cross-functionally. • Strong analytical and financial acumen. • Bachelor’s degree (preferred, not required).

🏖️ Benefits

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays