Senior Advisor – Business Analytics, Customer Engagement

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $112.8k - $188k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Enable Outcomes-Oriented Customer Engagement Function • Partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise • Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation • Proactively identify opportunities to improve data-driven feedback loop for customer engagement function • Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact • Evaluate and Optimize Customer Engagement Strategy Performance • Assess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiatives • Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys • Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes • Lead Segmentation, Behavioral, and Journey Analytics • Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise • Develop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data products • Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences • Influence Decision-Making Through Insight and Storytelling • Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise • Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs • Anticipate business questions and proactively develop insights to inform decision-making • Enterprise Collaboration • Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans • Serve as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adopted • Support a coordinated approach to analytics across fragmented teams and capabilities

🎯 Requirements

• Strong experience in business analytics and/or customer experience analytics • Strong business acumen with the ability to connect analytics to financial and strategic outcomes • Demonstrated ability to create and operationalize analytical frameworks to support outcome-oriented decision-making • Experience working in complex, evolving data environments • Excellent communication skills with the ability to translate complex analytics into business and customer implications • Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau, Databricks)

🏖️ Benefits

• Comprehensive range of benefits • Health-related benefits including medical, vision, dental • Well-being and behavioral health programs • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence