Guest Experience Specialist – Native Speaker

🕒 March 30

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤖 Artificial Intelligence

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cloud9

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

👥 B2C

Real Estate • B2C

Cloud9 is a luxury short-term rental and corporate housing provider offering curated penthouse and apartment stays, primarily operating in Chicago (The Loop, River West) and Bogotá, Colombia. The company appears to market high-end vacation and corporate rentals, handles bookings and sales inquiries, and targets individual travelers and business clients seeking temporary lodging.

📋 Description

• Manage guest communication across channels (inquiries, bookings, in-stay support, post-stay follow-up) • Respond quickly and thoughtfully to guest needs, ensuring a high-quality experience • Resolve issues in real time, with a strong focus on empathy and problem-solving • Escalate complex cases when needed, ensuring smooth handoffs • Personalize communication — balancing efficiency with a human touch • Use internal tools, SOPs, and AI solutions to improve speed and quality of responses • Identify recurring guest issues and share insights with the team to improve operations • Collaborate closely with operations and other teams to ensure a seamless guest journey

🎯 Requirements

• 2+ years of experience in customer service, guest experience, or customer success • Excellent written and spoken English (native or near-native level) • Strong communication skills with attention to detail • Ability to stay calm and solution-oriented in fast-moving situations • Interest in AI tools, automation, and improving workflows through technology • Comfortable working in a fast-paced startup environment with evolving processes • Strong sense of ownership and accountability

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities • Remote work options