B2B SaaS Customer Success Manager

🕒 November 4

💃 Latin America – Remote

💵 $3k - $3.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 10 days.
• Jobs at this company usually fill in 62 days.

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Own a book of 30–45 accounts at growth-stage B2B SaaS companies • Onboard customers by sending welcome emails, running kickoff calls, mapping organizations and documenting customer goals • Send 90-day learning paths within 48 hours and register named people for sessions • Introduce and ramp up relevant stakeholders and users • Build and manage relationship maps and key account relationships • Maintain proactive and reactive communication year-round • Ask for introductions to new contacts and multi-thread every account • Hold 3–6 substantive calls per account per year, depending on lifecycle stage • Build using AI and present Mutual Success Plans, refreshed about every 90 days • Send dozens of one-to-one emails per week across the book of accounts • Connect with the economic buyer on every account every 90 days • Monitor account risk and lead intervention plays • Build and present renewal cases to decision makers and secure renewals • Lead commercial conversations, pricing and negotiations

🎯 Requirements

• 3+ years in B2B SaaS customer success, owning renewals for a named book of accounts • Experience engaging revenue leaders (VPs of Sales, CROs, enablement leads) with confidence and well-informed opinions • Executive presence: clear, direct and concise communication, with strong rapport-building skills • Highly organized and system-driven, able to manage dozens of accounts, a rolling 90-day contact cadence, quarterly plan refreshes and a renewal calendar • Self-sufficient and comfortable working independently • AI fluency in the building sense, such as prompts, skills, agents or automations that others have adopted • Native-level written and spoken English • Availability for a full US business day on Central Time • Experience with HubSpot required • Experience with Sybill, Gong, Chorus or similar is a plus • Deep technical skills are not required

🏖️ Benefits

• Holidays & PTO • 100% Remote anywhere in LATAM

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