Client Success Manager

🔥 0 minutes ago

💃 Latin America – Remote

💵 $1.6k - $2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Review client onboarding questionnaires to understand business goals, target audiences, offers, and marketing needs. • Schedule and lead client onboarding and strategy calls, gradually taking full ownership of the onboarding process. • Help clients clarify marketing objectives and develop sales funnel strategies based on their goals and purchased services. • Identify missing information, required assets, and important decisions needed before production begins. • Document strategic recommendations and client requirements, obtain founder approval, and communicate approved strategies to the internal team. • Build and maintain strong client relationships as the primary contact for strategic discussions and account-related concerns. • Conduct client check-ins, manage expectations, and proactively address concerns. • Monitor client engagement, identify accounts at risk of cancellation, and recommend retention strategies. • Track upcoming renewals, initiate renewal follow-ups, and support clients through the renewal process. • Identify opportunities for additional services or expanded engagements and communicate them to the founder. • Review client campaign results and analyze metrics such as leads generated, conversion rates, cost per lead, and return on ad spend. • Identify performance gaps and opportunities to improve funnel conversions and campaign effectiveness. • Collaborate with the founder and marketing specialists on optimization recommendations. • Communicate campaign insights and approved recommendations to clients and internal team members.

🎯 Requirements

• Minimum of 3 years of experience in client success, account management, or a client-facing digital marketing role. • Working knowledge of sales funnels, lead generation, customer journeys, and conversion-focused marketing. • Experience conducting client onboarding, discovery, or marketing strategy calls. • Understanding of landing pages, email marketing, CRM systems, and marketing automation. • Ability to interpret marketing performance data and identify opportunities for improvement. • Experience managing client relationships, resolving concerns, and supporting retention. • Excellent verbal and written communication skills, with confidence leading conversations with business owners. • Strong organizational skills and the ability to manage multiple client relationships independently. • Experience with Facebook and Instagram advertising through Meta Ads Manager preferred. • Familiarity with GoHighLevel, ClickFunnels, or similar funnel and CRM platforms preferred. • Previous experience working in a digital marketing agency preferred. • Experience with conversion rate optimization, campaign reporting, and client renewals preferred.

🏖️ Benefits

• 100% remote from anywhere in Latam

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