Senior Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Wiser Solutions, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

💰 Seed Round on 2016-03

Consulting • Marketing • eCommerce

Wiser Solutions, Inc. is a company that provides comprehensive data-driven solutions for CPG brand manufacturers, eCommerce brands, marketplace sellers, and retailers. Its offerings include price optimization, product discoverability enhancement, retail execution support, and insights for growth and competitiveness in both online and in-store environments. Wiser's tools focus on leveraging pricing data, automation, and market intelligence to help businesses protect margins, maximize sales, and maintain brand consistency. The company's solutions are built on data quality and are designed to enable better commerce execution for its clients.

📋 Description

• Own the LATAM portfolio and act as the trusted advisor for each account, from day-to-day questions to executive relationships • Prepare and lead renewal negotiations, identify upsell and cross-sell opportunities, and work with Account Executives to close them • Lead onboarding and new projects by scoping client needs, launching feasibility requests with Operations, and following implementations through to go-live with the Engagement Manager • Protect data quality by checking catalogues, matching and data feeds before they reach the client, and escalate issues quickly to Support and Operations • Run regular business reviews (QBRs) demonstrating the value and ROI of Wiser's tools • Monitor account health and usage, flag at-risk accounts early, and drive escalations to resolution • Keep Salesforce accurate, including opportunities, renewal stages, health scores and account notes • Share LATAM client and market feedback with Product, Operations and Marketing

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management or consulting in a B2B SaaS or data business, including large or strategic accounts • Proven track record on renewals, retention and upsell, with ownership of revenue targets • Fluent Spanish and English, spoken and written • Based in Mexico, with the right to work there • Comfortable with data: able to read a dataset, spot inconsistencies and turn numbers into a business story • Strong client presence: able to lead executive meetings, negotiations and escalations • Autonomous and organized, able to work with a manager in a different time zone • Experience with a CRM, ideally Salesforce • Excellent mastery of Microsoft Office Suite, including Excel and PowerPoint

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