Intake Coordinator

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Theranica

WebsiteLinkedInAll Job Openings

11 - 50 employees

Theranica is a neuromodulation therapeutics company dedicated to creating effective, safe, affordable, and low-side-effect therapies for idiopathic pain conditions. Our initial focus is on migraine, one of the most common neurologic disorders affecting over 1 billion people, with a high prevalence and morbidity, especially among adolescents and females. The company’s award-winning flagship Nerivio® REN wearable is changing the game for migraine sufferers, especially the 100 million adolescents facing this complex and non-curable disease. Nerivio is the first and only REN wearable that harnesses the natural power of the brain to shut off migraine symptoms without the use of drugs. With early intervention being key, Nerivio offers a safe and side-effect-free alternative, empowering adolescents to take control of their health and providing a foundation for complete migraine care as they transition into adulthood. Theranica is a neuromodulation therapeutics company dedicated to creating effective, safe, affordable, low-side-effect therapies for idiopathic pain conditions. The Nerivio REN wearable is FDA-cleared and CE-marked for the acute and/or preventive treatment of migraine with or without aura in people 12 years of age or older. It has been used in more than 650,000 migraine treatments in the US, including by adolescents and veterans living with migraine. Learn more by visiting our websites, theranica.com, and nerivio.com.

📋 Description

• Oversee day-to-day intake operations, ensuring accurate and timely processing of all incoming prescriptions. • Receive and review prescriptions for completeness, coverage criteria, and documentation requirements. • Conduct patient outreach to confirm insurance benefits, explain coverage details, and collect patient financial responsibility (copays, deductibles, coinsurance) in accordance with compliance guidelines. • Route prescriptions to the appropriate dispense partner based on payer coverage, benefit design, and internal allocation rules. • Proactively follow up with provider offices when documentation or required clinical information is missing. • Communicate with patients, provider offices, and dispense partners to resolve intake issues and accelerate time-to-ship. • Develop and implement intake SOPs, workflows, quality controls, and escalation pathways. • Ensure compliance with HIPAA, payer requirements, and internal data security standards. • Monitor intake Key Performance Indicators (KPIs) • Train, mentor, and support intake team members as the function scales. • Partner cross-functionally with Revenue Cycle, Market Access, Sales, Customer Support, and Operations to continuously improve intake performance and patient experience.

🎯 Requirements

• 5+ years of experience in DME, medical device intake, medical billing intake, or healthcare operations as a team lead with demonstrated increases in responsibility in prior roles • Strong understanding of insurance verification and medical benefit workflows. • Previous experience using Parachute Health Platform or other ePrescribing platforms • Experience conducting patient benefit education and collecting patient responsibility. • Experience communicating directly with provider offices and patients. • Ability to interpret prescriptions, clinical documentation, and payer requirements. • Strong organizational skills and attention to detail. • Experience building or improving operational workflows and SOPs. • Leadership or supervisory experience preferred. • Comfortable working in a fast-paced, high-growth environment. • Travel up to 15%+

🏖️ Benefits

• Be part of a global team redefining migraine treatment with innovative technology. • Market-informed salary structure with performance incentives. • Comprehensive benefits (health, dental, vision, 401k). • Flexible work arrangements.