Field Applications Manager – HLA, Transplant Diagnostics

🔥 28 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Lead and develop a team of four field-based Field Application Scientists • Provide hands-on customer support across the DACH / German-speaking region • Coach and develop the FAS team through one-to-ones, performance discussions, feedback and career development • Plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops and other field activities • Align FAS support with strategic accounts, key opportunities, channel partners and regional priorities • Coordinate responses to critical or complex customer issues with Technical Application Specialists, Product Support Specialists, Field Service Engineers, R&D and other teams • Maintain consistent FAS processes, including pre-visit preparation, post-visit follow-up, Trip Reports, Customer Inquiry documentation and issue escalation • Own team onboarding, training and competency development for legacy products and new product introductions • Monitor workload, field coverage, responsiveness and customer outcomes to improve team effectiveness • Deliver product demonstrations, customer and channel-partner training, installation support and product troubleshooting • Develop experimental troubleshooting plans and collaborate on Customer Inquiries • Facilitate technical workshops and training programs, and contribute to webinars, video tutorials and customer training materials • Coordinate customer visits with Sales Consultants, channel partners and Regional Commercial Managers • Communicate customer feedback, unmet needs and product observations to internal teams • Maintain field activity and Customer Inquiry records and communicate visit outcomes and follow-up actions • Represent TDX at transplantation / HLA conferences, trade shows and customer events, including technical or promotional presentations • Contribute field input to NPI projects, product documentation, instructions for use and other customer-facing materials • Follow applicable quality, regulatory, safety, travel and business policies

🎯 Requirements

• A bachelor’s degree or higher from an accredited institution in the biological or chemical sciences • At least seven years of experience in an HLA laboratory, Field Application Scientist role, or related HLA / transplantation environment • Demonstrated people leadership, coaching and performance management experience • Experience leading a geographically dispersed, field-based scientific or technical team is strongly preferred • Direct experience and practical knowledge of TDX Antibody Detection and/or Molecular Typing products is required • Knowledge of transplantation / HLA laboratory workflows, technical applications and customer requirements • Practical experience with field-based customer training, product demonstrations, installation support and structured troubleshooting • Ability to create and facilitate technical programs for small and large audiences, adapting complex scientific topics to different levels of familiarity • Ability to schedule and complete customer or channel-partner visits on short notice and prioritize competing customer requirements • Sound independent judgment in customer support, team prioritization, escalation and resource allocation • Ability to collaborate across Commercial, Product Support, Field Service, Marketing, R&D, Product Management and other functions • Effective written and verbal communication with employees, management, customers, channel partners and third parties • Fluent written and spoken German and English; additional European languages are an advantage • Proficiency with Microsoft Office, particularly Word, Excel and PowerPoint • Ability to travel extensively and work effectively in a highly field-based role while supporting a dispersed team • Comfortable and effective working from a home-based office and in customer laboratory environments • Frequent domestic and international travel, approximately 70% or more, across the DACH region and broader EMEA territory • Ability to work flexible hours to support urgent customer needs and a geographically dispersed team • Occasional ability to lift office and/or laboratory equipment up to approximately 23 kg (50 lbs.), subject to local requirements

🏖️ Benefits

• Annual incentive plan bonus • Healthcare • Employee benefits • Career and development prospects • Innovative, forward-thinking organization • Company culture centered on integrity, intensity, involvement, and innovation

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