Community Support Representative

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Thermo Fisher Scientific is a leading global supplier of scientific instrumentation, reagents and consumables, and software services. They support the life sciences, healthcare, and analytical chemistry sectors by providing robust solutions for laboratory research and production processes. Their innovative products and services encompass a range of applications, including diagnostics, lab workflow automation, and drug discovery.

📋 Description

• Handle fraud-related tickets and cases in Dynamics and internal tools, providing clear, timely, and accurate responses to contributors • Review suspicious accounts, patterns, and activities, including KYC results, multiple accounts, and unusual behavior • Decide on appropriate actions based on internal guidelines • Apply account-level actions such as warnings, temporary holds, and deactivations • Document decisions and rationale clearly • Collaborate with Community Support, Recruitment, Project teams, and other stakeholders • Escalate complex issues • Contribute to improving fraud workflows, macros, and documentation • Flag recurring issues, gaps, and edge cases

🎯 Requirements

• Strong written English communication skills with a clear, professional tone • High attention to detail • Ability to follow structured guidelines and use sound judgment in ambiguous cases • Comfortable using Dynamics, internal platforms, and KYC tools • Ability to learn new systems quickly • Experience in customer support, community support, operations, or trust and safety/fraud review is a plus • Ability to work independently and manage a steady ticket volume • Ability to collaborate effectively with a distributed team • Outgoing and socially confident approach • Willingness to contribute ideas and go the extra mile

🏖️ Benefits

• Paid leave • Other benefits • Opportunity to work with an international team in a diverse and open-minded environment • Growth opportunities within the company • Flexibility to work when and where they want (general OneForma offering)