Business Development Manager, Customer Experience Center

Job not on LinkedIn

🕒 February 10

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $103.1k - $154.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Develop and execute strategies to attract new customers to engage with the Bioprocess Design Center. • Partner with global commercial teams to support strategic customer opportunities and pre-sales technical discussions. • Represent the Center at select industry events and conferences to generate interest and cultivate new business opportunities. • Drive customer discovery to understand technical needs. • Create project scopes and tailored proposals aligned with customer objectives. • Lead negotiation of proposal terms and commercial agreements. • Collaborate with customers and commercial partners to understand needs and competitive dynamics. • Capture and communicate customer insights to internal teams. • Work with scientific, engineering, and operational teams to ensure seamless customer experiences. • Coordinate resources for visits, demonstrations, and workshops. • Maintain strong working knowledge of the full BPG portfolio. • Clearly articulate Thermo Fisher's integrated value proposition. • Achieve annual engagement and revenue objectives. • Manage opportunity tracking and forecasting.

🎯 Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in business development, licensing, or strategic partnership experience in life sciences/biotech industry • Preferred Fields of Study: business, life sciences, engineering, or related field • Professional certifications in business development, project management, or related areas advantageous • Demonstrated success in identifying, evaluating and completing complex business deals • Strong understanding of scientific/technical concepts and ability to translate into business opportunities • Excellent analytical skills for market assessment, financial modeling, and strategic planning

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount