Field Service Engineer, Chromatography

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Collaborate with colleagues in the customer care center to efficiently schedule service visits and exceed customer expectations • Install chromatography products, demonstrate instrument specifications, and provide customer familiarization training • Perform preventive maintenance, qualifications, troubleshooting, and failure analysis while ensuring compliance with regulatory requirements and internal procedures • Maintain strong customer relationships and contribute to service performance targets • Prepare detailed service documentation in compliance with regulatory requirements • Contribute to service targets including bookings, revenue, profitability, and cost management • Follow all internal service procedures and customer regulations • Build and maintain strong professional customer relationships • Manage company assets including inventory, tools, software, and company vehicle • Coordinate service planning with dispatchers, team leaders, and other stakeholders • Travel extensively within Switzerland and occasionally internationally across EMEA and the United States

🎯 Requirements

• Technical education or chemical background • Valid driving license • Experience with chromatography systems (HPLC / IC) preferred • 2–3 years of experience servicing chromatography products or working as a user is advantageous • Experience in customer-facing technical support environments is beneficial • Curiosity about analytical instruments, systems, applications, new products, and technologies • Proficient in German with good English language skills • Strong hardware and software knowledge, particularly Windows operating systems and Microsoft Office applications • Strong problem-solving abilities • Proven organizational skills with the ability to manage multiple priorities simultaneously • Excellent interpersonal, self-motivation, and negotiation skills • Willingness and passion for frequent travel.

🏖️ Benefits

• competitive remuneration • annual incentive plan bonus • healthcare • range of employee benefits