Field Service Supervisor – Electron Microscopy

Job not on LinkedIn

🔥 4 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Lead, coach, mentor, and develop a team of Field Service Engineers • Plan and coordinate field service activities, resource allocation, and customer support • Monitor operational performance, productivity, and KPIs • Provide technical guidance and escalation support for complex electron microscopy installations, maintenance, and repairs • Build and maintain customer relationships and ensure satisfaction • Collaborate with Sales, Applications, Technical Support, and Operations teams • Ensure compliance with quality systems, safety requirements, and regulatory standards • Support workforce planning, recruitment, onboarding, training, and performance management • Identify and implement process improvements to enhance service efficiency • Promote continuous learning, collaboration, accountability, and customer focus

🎯 Requirements

• Advanced Degree with a minimum of 3 years of relevant experience, or a Bachelor's Degree with at least 5 years of technical field service experience • Degree in Electronic, Mechanical, Mechatronic Engineering, Physics, or another related technical discipline • Minimum of 2 years of leadership or supervisory experience managing technical service teams • Experience supporting electron microscopy or other advanced analytical or scientific instrumentation is highly desirable • Expertise in troubleshooting, maintaining, and repairing complex electromechanical systems • Ability to build strong customer relationships and deliver exceptional service outcomes • Strong analytical, problem-solving, and organizational skills • Experience coaching, developing, and motivating technical teams • Experience using service management systems, CRM platforms, and Microsoft Office applications • Knowledge of quality management systems, safety standards, and regulatory compliance requirements • Experience managing service performance through KPIs and driving continuous improvement initiatives • Strong project management and stakeholder management skills • Excellent written and verbal communication skills • Valid driver's license and willingness to travel up to 50% • Ability to safely lift up to 50 lbs (23 kg) with assistance and perform field-based service activities

🏖️ Benefits

• Comprehensive health and wellbeing benefits • Wellness programs • Employee Assistance Program • Flexible work arrangements • Generous leave policies • Option to purchase additional leave • Paid birthday leave • Company-paid parental leave • Paid volunteer time • Online courses via Thermo Fisher Scientific University Plus and LinkedIn Learning • Workshops • Mentorship programs