Implementation Consultant

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Thingtrax

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏭 Manufacturing

🤖 Artificial Intelligence

🍽️ Food & Beverage

💰 $5.5M Seed Round - Thingtrax on 2023-07

Manufacturing • Artificial Intelligence • Food & Beverage

Thingtrax is an Agentic Manufacturing Operations platform that deploys computer vision–driven AI agents on food and beverage production lines. Its out-of-the-box agents (counting, quality inspection, label verification and more) observe live video, reason in real time, and autonomously trigger operational actions to prevent defects, enforce compliance, and optimize line performance. A shared orchestration layer coordinates multiple agents for end-to-end line optimisation, integrates with MES/ERP and quality systems, and is designed for modular, fast deployment without changes to existing lines, reducing waste, recalls, and improving throughput.

📋 Description

• Take ownership of new customers at contract signature and lead a structured handover from the Pre-Sales team • Run discovery sessions with customer site teams to validate operational requirements, confirm solution scope, and align on success criteria • Identify operational constraints, workflow dependencies, and change management considerations early in the process • Set clear expectations with customers on timelines, milestones, and what good deployment looks like • Own the end-to-end implementation project from kickoff through to go-live and early-stage stabilisation • Manage project scope, timelines, customer communications, and internal resource coordination • Act as the primary customer point of contact throughout the delivery phase, building trust and maintaining momentum • Coordinate with field engineers and technical teams to ensure on-site activities are planned and executed effectively • Track project risk and proactively manage issues before they affect delivery confidence or customer satisfaction • Work with customers to embed the Thingtrax Vision AI solution into their operational workflows and standard procedures • Apply lean and process improvement thinking to help customers redesign relevant quality, inspection, or compliance processes around the new solution • Ensure trained models and configured solutions meet the agreed specification and operational requirements before sign-off • Validate go-live readiness and support early-stage stabilisation until the solution is performing consistently • Transition accounts into Business-As-Usual, handing over to the Client Success team with full documentation and context • Develop and refine repeatable onboarding and implementation processes that scale as the business grows • Capture lessons learned and feed insights back into Pre-Sales and Product to improve the end-to-end customer experience • Identify opportunities for solution expansion or deeper adoption within customer sites • Contribute to pre-sales activity where your manufacturing knowledge adds value, though this will not be the primary focus of the role

🎯 Requirements

• Deep familiarity with how production environments operate and the pressures site teams face • Experience delivering structured projects or change programmes in live operational settings • Lean, quality function deployment (QFD), or process improvement methodology knowledge • The ability to translate technical concepts into operational language that resonates with factory teams • Strong stakeholder management across all levels — from shop floor operators to plant directors • Structured, organised approach to project planning and documentation • Confidence to challenge assumptions and hold the line on quality and scope boundaries • Willingness to travel regularly to customer sites across the UK