Senior Cloud Engineer – Database

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Lead the day-2 management, support, and continuous improvement of contracted and onboard cloud-managed database platforms across customer environments. • Own complex database incidents, escalations, and problem investigations involving availability, performance, replication, connectivity, failed jobs, schema issues, storage growth, backup failures, restore events, and recovery scenarios. • Administer and optimize contracted cloud-managed database services across AWS, Azure, and GCP, including approved relational, NoSQL, in-memory, and our supported analytics platforms. • Plan and execute approved database operational changes and lifecycle activities including scaling where supported, parameter changes, maintenance coordination, backup validation, restore testing, failover readiness validation, and platform hygiene in compliance with client change control procedures. • Perform database performance management activities including query analysis, slow-query identification, missing/duplicate/unused index analysis, execution plan review, regression detection, wait-state and lock contention analysis, parameter tuning within approved change windows, and performance baseline and trend tracking. • Validate and support backup, restore, retention, point-in-time recovery, replication health, high-availability configuration, failover readiness, and database-layer recovery operations within the technical capabilities of the platform and the approved service scope. • Validate and support database security and compliance posture, including encryption-at-rest and encryption-in transit settings, audit logging and retention validation, CIS benchmark assessment, and network access control assessment for contracted database platforms. • Coordinate operational readiness input for separately scoped migration, upgrade, or modernization efforts when required, while maintaining day-2 operational support for in-scope database platforms. • Maintain monitoring, threshold-based alerting, runbooks, operational documentation, capacity tracking, and health checks for contracted database instances, including alert triage, acknowledgment, and initial remediation within contracted response expectations. • Use approved operational tooling, SQL, scripting, and existing automation capabilities to improve repeatability and service delivery, while aligning any new automation development to separately scoped project work when required. • Partner with client application and infrastructure teams on cross-tier incidents, approved operational changes, workload onboarding, and production operational requirements within the contracted service scope. • Mentor Cloud Engineers and other team members on cloud database operations, troubleshooting methods, standards, and best practices; review work for quality and completeness. • Follow and reinforce ITSM and client change control processes for incident, request, problem, and change management, including pre-change impact assessment, rollback planning, emergency change handling, RCA documentation for SEV-1 and SEV-2 incidents, and customer-facing status communication; participate in after hours/on-call support for critical incidents and approved changes as needed. • Escalate platform-level issues to cloud provider support and manage provider support cases on behalf of the client when required. • Track engine minor version releases and associated CVEs for contracted database platforms and coordinate patch planning within the boundaries of the service scope; major engine version upgrades are handled through separate project scoping. • Prepare and deliver recurring service governance outputs, including weekly operational touchpoints, monthly operational reporting, quarterly business reviews, and ad hoc reporting within the monthly allocation of the service. • Other job duties as assigned.

🎯 Requirements

• Minimum Required - 5+ years in database administration, database engineering, or database management. • Experience in cloud operations, data platform operations, infrastructure support, or managed services support, including work in production environments. • Specialized hands-on experience with cloud-native managed database platforms in at least one major public cloud provider, with the ability to lead complex administration and troubleshooting activities for production workloads. • Strong working knowledge of SQL and database fundamentals including indexing, query plans, locking and concurrency, transactions, replication concepts, high availability, backup and restore, recovery models, and capacity management. • Experience administering or supporting relational database engines such as SQL Server, PostgreSQL, MySQL, MariaDB, or Oracle in managed cloud database services or equivalent production environments. • Experience leading complex incidents, database performance management, backup and recovery validation, failover readiness activities, minor version and patch planning, and operational change execution in live production environments. • Experience with cloud database security, private connectivity, encryption, auditing, identity and access controls, network access controls, and operational compliance requirements. • Preferred - Experience in a managed services, consulting, or multi-customer support environment, ideally supporting enterprise customers with cloud-native database platforms. • Experience supporting more than one public cloud database ecosystem or service model, including relational, NoSQL, distributed, cache, analytics, or serverless database platforms. • Working knowledge of automation, scripting, infrastructure as code, observability, and cloud-native monitoring tools used to improve database operations and service delivery. • Experience supporting operational readiness, replication health, backup and restore validation, performance tuning, and change execution for cloud-managed database platforms in ongoing production operations. • Relevant cloud, database, data platform, Kubernetes or operations certifications are a plus.

🏖️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents • Paid time off and company holidays, along with additional leave benefits as per policy • Flexible work arrangements, supporting work-life balance • Learning and development opportunities to support continuous growth and upskilling • Employee wellness initiatives and programs focused on physical and mental well-being • Retirement and statutory benefits in line with India regulations • Inclusive and people-first culture, with a strong focus on collaboration and ownership