Warranty and Refund Administrator

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Trenching and Excavation Safety Taskforce (TEST)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🤝 Non-profit

Construction • Safety • Non-profit

Trenching and Excavation Safety Taskforce (TEST) is an organization dedicated to raising awareness about safety in trenching and excavation operations. Their mission is to collaborate across the industry to enhance safety protocols and reduce injuries and fatalities for field workers. Through various resources, training programs, and outreach efforts, TEST aims to foster a culture of safety within the construction sector specifically related to trenching and excavation practices.

📋 Description

• Validate and process refund requests and warranty claims • Support Authorized Service Provider (ASP) onboarding and CRM operations • Review and validate refund requests submitted by Tier 1 • Ensure accuracy of customer details, proof of purchase, eligibility, and refund amounts • Review and process warranty claims submitted by ASPs • Validate labor, parts, and supporting documents against warranty policies • Approve or reject claims and coordinate with ASPs for corrections • Prepare and submit weekly warranty and refund claim payroll • Provide support for Call Experts CRM (claims, tickets, access issues) • Ensure all transactions meet internal policies and audit requirements

🎯 Requirements

• 3+ years of experience in warranty, claims processing, or service operations • Strong attention to detail and accuracy • Experience with CRM systems (Call Experts is an asset) • Strong communication and problem-solving skills • Proficiency in Microsoft Excel • Preferred Experience supporting service provider networks (ASP) • Background in appliance or consumer goods industry • Experience in refund or payroll processing

🏖️ Benefits

• Work from Home