Admissions Advisor – Phone Team

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🕒 July 13

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THIRA Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

👥 B2C

Healthcare • B2C

THIRA Health is a clinical behavioral health provider offering evidence-based, DBT-rooted treatment for eating disorders, anxiety, depression, bipolar disorder, borderline personality disorder, and other co-occurring mental health conditions. They operate multiple levels of care — including partial hospitalization (PHP), intensive outpatient (IOP) programs (morning and evening), and residential treatment for adolescents and adults — and emphasize whole-person care with therapies such as art and movement, nutrition, mindfulness, family support, and cohort-based community treatment. THIRA is Joint Commission–accredited and partners with crisis lines and professional eating disorder networks; they serve individuals (including women, teen girls, male-identifying people, and gender non-conforming persons) and provide resources, webinars, and insurance guidance.

📋 Description

• Answer all incoming calls, web leads, and referral communications with urgency, professionalism, and empathy • Serve as the initial point of contact for prospective clients, families, and referral sources • Ensure all calls and referrals are responded to in alignment with organizational expectations • Manage high-volume call queues while maintaining quality and consistency • Establish rapport quickly using active listening, empathy, and professionalism, especially in high-stress situations • Provide clear and accurate information about programs, levels of care, locations, and next steps • Demonstrate strong customer service and solution-oriented communication skills • Collect and document key information, including demographics and contact details, presenting concerns and basic clinical history, referral source information, insurance provider and policy details • Schedule biopsychosocial assessments with Intake/Clinical teams based on availability and urgency • Collect insurance information and initiate verification workflows per company process • Maintain accurate, real-time documentation in all required systems (CRM, EHR, call tracking)

🎯 Requirements

• At least 18 years of age • Bachelor’s degree minimum with a degree in marketing, sales, communication or related field • Interest in pursuing a career in sales • 1–3 years of experience in call center, customer service, sales, or healthcare admissions preferred, or a summer internship in sales or marketing as a minimum requirement • Demonstrated ability to manage high call volume in a fast-paced environment • Strong communication, rapport-building, and de-escalation skills • Proficiency with CRM/EHR systems, call tracking tools, and Microsoft Office • Ability to accurately collect and document sensitive personal and insurance information • Understanding of behavioral health or healthcare admissions processes preferred • Ability to work evenings, weekends, and holidays as needed • Successful completion of background check and required health screenings