Senior Software Engineer – Customer Experience Platform

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🕒 March 6

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ThirstySprout

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

ThirstySprout is a company that specializes in providing comprehensive hiring and talent solutions for technical professionals. It utilizes AI-powered recruiting, sourcing, and vetting engines to find and match highly vetted technical talent with high-growth companies. With a focus on accelerating hiring processes and providing flexible staffing solutions, ThirstySprout offers services such as direct hire, contract staffing, recruitment process outsourcing, and offshore staffing. The company is recognized for its ability to efficiently build and expand technical teams, leveraging a global network of pre-screened candidates to provide top-tier talent across various technical competencies. ThirstySprout aims to help businesses increase velocity, reduce technical debt, and foster innovation by providing highly specialized and vetted teams.

📋 Description

• Design, build, and improve backend and/or full-stack systems that power the AI assistant platform, internal agent tools, and customer self-serve flows • Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web • Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency • Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal use cases and partner deployments • Own features end-to-end — from technical design through implementation, testing, deployment, monitoring, and iteration • Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices • Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction

🎯 Requirements

• 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications • Strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure • Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems • Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar) • Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively • Strong communication skills and comfort collaborating with cross-functional teams • Hands-on experience with AI coding tools and a demonstrated ability to integrate them effectively into your workflow. • Experience with conversational AI, LLM orchestration, or automation systems • Experience building AI-first products (not just using AI as tooling) • Experience building customer service, CRM, telephony, contact center, or workflow automation tools • Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks • Experience integrating with external systems (telephony APIs, identity providers, payment gateways, CRMs) • Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

🏖️ Benefits

• Offers Equity