Digital Services Delivery Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GAIN

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

📱 Media

B2B • Media • Marketing

GAIN is a creative-led, insight-driven company that specializes in blending data, technology, and creativity to drive measurable growth for brands across various sectors. They offer an array of services including brand strategy, customer science, conversion rate optimization, and user experience design. GAIN helps organizations understand their customers better and create personalized experiences that inspire change, focusing on impactful decision-making in industries like finance, retail, and government.

📋 Description

• Act as primary operational manager for Digital Services team. • Drive accountability through structured 1:1s, feedback cycles, and performance tracking. • Ensure clarity of expectations around output quality, responsiveness, and deadlines. • Manage onboarding and integration of new contractors. • Address underperformance and escalate delivery risks where required. • Monitor workforce utilization, capacity, and productivity metrics. • Identify inefficiencies, bottlenecks, and underutilized capacity. • Rebalance workloads to optimize output delivery. • Ensure alignment between demand and resource availability. • Improve operational workflows to enhance throughput and efficiency. • Maintain visibility across all live projects and campaigns. • Coordinate delivery across SEO, Paid Media, Digital Media, and Creative functions. • Proactively identify risks, dependencies, and blockers. • Drive resolution of operational issues and escalate when needed. • Ensure consistent and predictable delivery outcomes. • Support forecasting and workforce planning activities. • Provide recommendations on allocation, scaling, and contractor lifecycle decisions. • Identify capability and capacity gaps across the team. • Maintain accurate visibility of team structure and utilization. • Contribute to scaling readiness as the function grows. • Own reporting on utilization, productivity, and delivery performance. • Translate operational data into actionable insights. • Provide clear updates to senior leadership on risks, trends, and opportunities. • Support data-led decision-making across operations and resourcing. • Act as the key operational interface between delivery teams and leadership. • Align closely with UK Functional Leads on delivery priorities and expectations. • Ensure strong communication, escalation, and accountability structures. • Support cross-functional initiatives and operational improvements. • Influence across multiple specialist teams without direct technical authority.

🎯 Requirements

• 5+ years' experience in Delivery Management, Operations Management, Resource Management, Project Delivery, or Workforce Management within a digital agency, marketing services, or professional services environment. • Demonstrated experience leading multidisciplinary digital teams. • Experience managing distributed or remote workforces, including contractors. • Strong understanding of delivery operations, resource planning, utilization management, and operational reporting. • Experience managing multiple workstreams in a fast-paced environment. • Strong leadership and people management skills. • Excellent organizational and prioritization abilities. • Proven ability to manage competing priorities across multiple teams. • Strong stakeholder management and communication skills. • Analytical mindset with the ability to interpret operational data and identify improvement opportunities. • Experience using project management, resource planning, and reporting tools. • Highly accountable, proactive, and solutions-oriented.

🏖️ Benefits

• Government-mandated contributions to **SSS, PhilHealth, and Pag-IBIG** in accordance with Philippine law. • **13th Month Pay** in compliance with Philippine labor regulations. • **Health & Dental (HMO)** – Company-sponsored medical plan with dental coverage. • **Group Life Insurance with Accidental Death & Dismemberment (AD&D)** coverage. • **Annual Physical Examination (APE)** provided through accredited medical providers as part of our employee wellness program. • **Generous Leave Benefits** – Vacation and sick leave entitlements above statutory minimums, in addition to Philippine regular and special holidays.