Brand Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Build the Brand Operations discipline from the ground up • Design and implement workflows for visibility, prioritization, intake, approvals, handoffs, timelines, and process hygiene • Partner with technical teams to scope, author, and maintain processes, automations, and tooling • Apply advanced AI to automate manual tasks, build intelligent workflows, and create scalable systems • Evaluate, implement, and optimize tools for project management, asset workflows, collaboration, review cycles, and team planning • Establish frameworks for applying AI across Brand operations • Author, document, and manage repeatable team processes • Partner with producers, brand managers, art directors, and technical teams • Track operational performance and improve throughput, reduce friction, and increase organizational effectiveness • Own Brand team process clarity, including roles, responsibilities, timelines, and decision-making pathways

🎯 Requirements

• Experience in brand operations, creative operations, program management, or workflow design, ideally within an in-house brand, marketing, or creative organization • Advanced, hands-on experience applying AI tools and automation to real operational workflows; required skill • Proven ability to partner with technical teams to scope, design, and implement process and tooling solutions at scale • Strong operational instincts and ability to translate ambiguity into clear processes, documentation, and working models • Experience assessing and managing collaboration, project tracking, production, review, or creative workflow tools • Strong communication skills and ability to build clarity, alignment, and accountability across stakeholders • Systems mindset and high standards for organization, documentation, and continuous improvement • Availability to operate on or closely aligned with PST hours • Experience standing up a new operational function or discipline within a growing organization • Familiarity with AI-enabled workflow tools, knowledge management systems, process automation platforms, or creative operations tooling • Experience supporting brand, design, or marketing teams with complex stakeholder environments and concurrent workstreams • Ability to define success metrics and measure operational improvements • Experience developing governance models, team rituals, intake systems, or process documentation at scale • Must currently reside in the Philippines and be authorized to work there

🏖️ Benefits

• Equal opportunity workplace and non-discrimination • Reasonable accommodation for individuals with disabilities • Candidate safety protections during hiring