Senior Automation, Process Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🤖 Robotics

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Identify and lead 0→1 initiatives that create entirely new processes or fundamentally reinvent existing ones • Design and execute future-state workflows combining policy, process, and automation • Own end-to-end delivery of automation initiatives from discovery and design through implementation, testing, and launch • Leverage AI tools and automation platforms, including conversational AI, agent assist, and self-service • Partner with QA, Analytics, Data Science, and frontline teams to gather insights and validate improvement opportunities • Collaborate with Business Applications to align solution designs with business goals • Track key performance metrics, document learnings, and build playbooks for continued innovation

🎯 Requirements

• 5+ years of experience in service operations or continuous improvement, with a proven record of leading 0 to 1 initiatives • Experience in customer experience strategy is preferred • Strong process thinking with the ability to simplify complex systems, reduce handoffs, and remove waste • Experience with AI- or automation-enhanced service environments, such as bots, agent assist, and self-service • Skilled in leading discovery sessions, facilitating collaboration, and driving cross functional problem solving • Strong analytical and strategic skills to connect customer experience outcomes with operational and financial results • Passion for building scalable systems that represent a paradigm shift • Must currently reside in the Philippines • Must be authorized to work in the Philippines • Amenable to working a graveyard shift supporting US operations