HR Operations Generalist

August 13

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Thumbtack

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B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

1001 - 5000 employees

👥 B2C

🏪 Marketplace

📋 Description

• Execute employee data updates (e.g., headcount planning, onboarding, offboarding, employment verification, unemployment processing) with minimal guidance, escalating exceptions. • Manage and triage the People Operations ticket queue, answering questions, processing transactions, redirecting, and escalating or assigning more complex requests as appropriate. • Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (email, ticket, or Slack message). • Work cross-functionally to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation. This includes leading smaller-scale projects focused on enhancing People Ops processes. • Assist in the completion of special and ad-hoc People projects. • Run reports and audits to identify when potential or actual issues exist in the HRIS system. • Assist in reviewing and updating HR policies to align with operational needs. • Serve as a backup for TPH-related People Operations tasks as needed. • Contribute as a team member by engaging in team meetings, team-building activities, and other team and company events.

🎯 Requirements

• 5+ years Human Resources experience, with a 3+ years of direct experience in HR delivery or shared services in the US regions • Solid understanding of US Human Resources processes, including onboarding/offboarding, employee data management, benefits administration, and compliance • Demonstrated ability to manage multiple tasks and projects in a fast-paced, high-volume environment • Proven track record in ticketing, mailbox logic, and workflow oversight using HRIS platforms and ticketing/case management systems (e.g., JIRA, Zendesk) • Experience working with SLAs, audit standards, and compliance metrics • Excellent communication and interpersonal skills; capable of working effectively across cultures and geographies • Comfortable working in a fast-paced tech environment where processes are still being defined. • Ability to triage and prioritize work from multiple channels, exercising independent judgment to manage competing demands. • Familiarity with Workday, and/or Greenhouse. • Knowledge of Philippine Labor Laws and Statutory Benefits