Operations Project Manager – Marketplace Support

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

eCommerce • Entertainment • Sports

Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

📋 Description

• Help define the operational delivery of assigned national and international tours across the EMEA region. • Gather operational requirements from TM Music, local markets and internal stakeholders. • Produce, review and distribute comprehensive tour specifications. • Coordinate project timelines, milestones and operational readiness across multiple teams. • Act as the primary operational contact for assigned tours throughout their lifecycle. • Ensure operational consistency across multiple countries, platforms and sales channels. • Maintain project documentation, reporting and stakeholder communications. • Support post-onsale operational reviews and continuous improvement initiatives. • Support high-profile onsales across EMEA. • Monitor event performance during critical onsales and assist with issue identification, triage and escalation. • Support Marketplace operational tools including Smart Queue, Password Server, Offering configuration and related Marketplace services. • Assist Event Programming teams with Marketplace configuration questions and operational diagnostics. • Perform operational QA to ensure events meet specification before onsale.

🎯 Requirements

• Experience working with Ticketmaster Host, Microflex, or Trium event management systems. • Previous experience in a Client Account Manager (CAM), Event Programming (EP) or similar operational function. • Excellent understanding of Ticketmaster operational processes and event lifecycle management. • Experience managing multiple projects simultaneously. • Strong Microsoft Office skills including Excel, Word and Outlook. • Fluent written and spoken English essential. • Fluent written and spoken French highly advantageous. • Strong analytical and problem-solving abilities.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities