Customer Success Manager – Construction Industry, Digitalization

🕒 2 days ago

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TimeSec

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

TimeSec is a digital time tracking solution specifically designed for the construction and craftsmanship industries. Originating from the BauSec project by the Sozialkasse des Berliner Baugewerbes, TimeSec offers efficient time tracking, error reduction, and legal compliance with labor laws. The system is available on mobile, web, and terminal platforms, and integrates with existing software to streamline payroll and project management.

📋 Description

• As a Customer Success Manager, you are the central interface between the product and the customer. • You support prospects and customers in digitizing their processes – from the first demo to successful everyday use. • Conducting online demos & product presentations • Advising customers on digitizing their processes • Supporting prospects through to decision (including closing) • Managing existing customers & expanding collaboration • Supporting onboarding & implementation • Presenting TimeSec at events & conferences • Close collaboration with Product & Sales

🎯 Requirements

• Excellent German skills (C2 / native level) • Enjoy interacting directly with customers • Interest in digitalization & SaaS • Openness, strong communication skills & empathy • Solution-oriented thinking • Comfortable presenting and speaking with customers • Ideally some prior experience in customer-facing roles (not required)

🏖️ Benefits

• Extensive remote work & flexible working hours • 30 days of vacation • Modern work environment (MacBook, etc.) • Work with modern tools & AI support • A growing startup with real impact • High learning curve & development opportunities • Opportunity to help shape product & processes • Market-competitive salary + career development prospects