IT Assistant – Position Exclusively for Candidates with Disabilities

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TIVIT

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

🔒 Cybersecurity

🤖 Artificial Intelligence

B2B • Cybersecurity • Artificial Intelligence

TIVIT is a Latin American IT services and digital transformation company that provides managed cloud, cybersecurity, data & AI, and enterprise IT solutions to large organizations across industries. The company offers cloud migration and hybrid cloud management, managed detection and response and other security services, data engineering and machine learning solutions, SAP and enterprise application services, IoT, and end-to-end managed services and outsourcing. TIVIT serves hundreds of large clients across Latin America with thousands of specialists in cloud, security, SAP and software development.

📋 Description

• Perform proactive monitoring of clients' transactional environments; • Identify and address incidents, aiming for rapid stabilization of environments; • Log and follow up on activities related to environment management; • Execute environment acceptance procedures; • Conduct contingency tests to ensure operational continuity; • Perform preventive checklists to identify potential failures and risks; • Keep the knowledge base and client documentation up to date; • Work following ITIL best practices and established processes; • Monitor area performance indicators and metrics; • Interact with multidisciplinary teams to ensure service quality.

🎯 Requirements

• Strong knowledge of Information Technology • Good verbal and written communication skills • Comfortable working as part of a team • Ability to perform under pressure and meet deadlines • Proactive, organized, and results-oriented • Interest in continuous learning and professional development.

🏖️ Benefits

• Meal allowance or food voucher • Health and dental insurance • Pharmacy discount program • Gym membership partnership • Life insurance • TIVIT Club (exclusive discounts and partnerships) • PAC – Career Acceleration Program • Certification reimbursement • MOBIFLIX – Corporate Academy with in-person and online courses