Pharmacy Technician – Implementation Specialist

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TJM Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

TJM Labs is a healthcare technology company that builds AI-powered automation for pharmacy operations. Their products (TJM Bot, TJM Retail Bot, VoiceAI, Provider Portal, Pharmesol) automate prescription intake, data entry, refill management, benefit investigation, patient communication and other repetitive pharmacy tasks for compounding, specialty, long-term care, retail/independent and Canadian pharmacies. Built by pharmacists and engineers, their HIPAA-compliant bots integrate with existing pharmacy management systems (no API or system replacement required) and are marketed as an embedded, supported automation platform that reduces errors, saves payroll costs, and scales pharmacy operations without adding headcount. The company highlights customer metrics (450+ pharmacies live, 500K+ tasks automated daily) and positions itself as a B2B SaaS provider of AI automation for pharmacy workflows.

📋 Description

• Plan, coordinate, and manage pharmacy-related projects from initiation through completion. • Apply pharmacy technician experience to identify workflow challenges, operational gaps, and opportunities for improvement. • Serve as a subject-matter expert on pharmacy operations, prescription workflows, terminology, and common pharmacy systems. • Gather project requirements and translate pharmacy needs into clear action plans, processes, and deliverables. • Develop project timelines, track milestones, document progress, and ensure deadlines are met. • Coordinate meetings, follow up on action items, and maintain clear communication among project stakeholders. • Assist with the development and implementation of pharmacy workflows, standard operating procedures, training materials, and operational resources. • Review processes and materials for accuracy, practicality, and alignment with real-world pharmacy operations. • Support pharmacy onboarding, implementation, training, or process-improvement initiatives as assigned. • Identify project risks, delays, and operational concerns and communicate them to the appropriate team members. • Maintain organized project documentation, reports, meeting notes, and status updates. • Build productive relationships with independent pharmacy owners, pharmacists, technicians, vendors, and internal teams. • Manage multiple projects and priorities in a remote work environment.

🎯 Requirements

• Previous experience working as a pharmacy technician. • Strong knowledge of pharmacy terminology, prescription workflows, and day-to-day pharmacy operations. • Demonstrated ability to organize projects, manage deadlines, and follow assignments through to completion. • Strong written and verbal communication skills. • Excellent attention to detail and documentation skills. • Ability to identify operational problems and recommend practical solutions. • Strong interpersonal skills and the ability to communicate effectively with both pharmacy professionals and non-pharmacy stakeholders. • Ability to work independently, manage competing priorities, and remain accountable in a remote environment. • Comfortable using video conferencing, email, spreadsheets, project-management platforms, and other cloud-based tools. • Ability to handle confidential and sensitive information appropriately.

🏖️ Benefits

• Competitive salary package • Remote-first environment • Paid time off • Healthcare • Company-wide events and team gatherings to foster collaboration and connection