Service Desk Analyst

🕒 July 18

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TLC Worldwide

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

✈️ Travel

🍽️ Food & Beverage

🏨 Hospitality

💰 Debt Financing on 2014-12

Travel • Food & Beverage • Hospitality

TLC Worldwide is the world's largest rewards platform, focusing on driving customer acquisition, engagement, and loyalty. For over 30 years, TLC has connected clients' customers with free experiences worldwide, making lives more rewarding and changing behavior. The unique global platform offers access to thousands of experiences catering to diverse consumer passions and needs, from travel and hotels to family outings, dining, entertainment, and wellness. The commercial model allows clients to reward a broader audience more generously, delivering strong ROI and supporting brand equity. The COSMOS platform, developed by TLC, provides a customizable rewards program configurator, offering clients tailored claim mechanisms and reward content. With real-time program data and analytics available through COSMOS Insights, TLC Worldwide enables clients to create highly effective and differentiated campaigns.

📋 Description

• Be the first line of defence for IT issues, managing our service desk like a pro • Set up and manage user accounts, laptops, and printers • Administer DNS using GoDaddy and manage Zendesk campaigns • Support our remote teams with meeting room technology • Troubleshoot Dynamics 365 and assist with various IT projects • Learn and master our in-house developed platform

🎯 Requirements

• Some experience as a 1st/2nd line IT Support Analyst • Expertise in Windows 10/11, Microsoft 365, and Dynamics 365 • Knowledge of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD • Experience with Apple Remote Desktop, JAMF, and Zendesk administration • Excellent problem-solving skills and the ability to document your work clearly • Strong communication skills, including working with non-native English speakers • A proactive mindset and the ability to identify root causes and propose solutions • Recent graduates with relevant skills and certifications are encouraged to apply! • Microsoft and Apple certifications (desirable) • Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (desirable)

🏖️ Benefits

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues • Weekly webinars to support your development through our People Academy • Annual TLC Wellness Week and programmes throughout the year • TLC Culture Club - including seasonal social events, tasty lunches & more • TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave • TLC Rise - supporting and empowering women into leadership roles • 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits • TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme