Membership Engagement Manager

🔥 17 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TM Forum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

TM Forum is a global telecoms industry association, which acts as an alliance of over 850 telecommunication and technology companies. It is dedicated to furthering industry-defining change by connecting digital service providers, technology suppliers, consultancies, and systems integrators across 111 countries. The forum is known for its work on breaking down technology and cultural barriers to create value and growth opportunities in the telecommunications and tech ecosystems. TM Forum offers a platform for members to share innovations, market developments, and business transformation journeys. It also provides resources such as the Open Digital Architecture, open APIs, training, certification, and collaboration events like DTW Ignite, allowing members to collaborate and shape the future of the telecommunications industry. As an influential industry body, it includes 10 of the world's top communications service providers and all key hyperscalers as active members.

📋 Description

• Meet or exceed revenue targets for member renewal sales • Support sales of TM Forum services and programmes, including training, coaching, tools, conformance, certifications, and new memberships • Manage member retention and services sales within named accounts • Support some new member acquisition • Focus on the India market across CSPs, global systems integration firms, and technology vendors, with selected global account responsibilities • Build and maintain a qualified sales opportunity pipeline aligned with regional targets • Manage member renewals and engagement across named accounts • Maintain accurate Salesforce records and reporting for pipeline management and forecasting • Broaden and deepen relationships with existing members through communication, meetings, calls, and marketing collateral • Represent TM Forum at relevant industry conferences and events • Collaborate with regional teams, Engagement Managers, and colleagues on best practices, account development, and consistent member experiences • Support Global Research & Media and Events Sales Teams in identifying opportunities • Collaborate with Program Management, Marketing, and Sales Enablement teams to incorporate member needs into value propositions and marketing materials • Create and maintain comprehensive opportunity records to support revenue forecasting • Monitor telecommunications and technology trends to advise members and identify new TM Forum opportunities

🎯 Requirements

• Working experience in the telecoms industry is essential • Previous account management and sales experience is essential; this is not an entry level role • Ability to build trusted relationships, identify growth opportunities, and manage a sales pipeline effectively • Familiarity with the digital economy is advantageous • Experience of the Indian market and the wider telecommunications ecosystem is essential • Results-oriented, highly organised, and able to manage multiple priorities while maintaining focus on outcomes • Customer-focused, with the ability to understand member needs and develop appropriate value-delivering solutions • Strong interpersonal, communication, and organisational skills • Ability to engage confidently with stakeholders at all levels and collaborate across countries, cultures, and time zones • Excellent digital and analytical skills • Proficiency in Microsoft Word, Excel, and PowerPoint • Ability to work confidently with CRM, reporting, and business support systems • Experience of structured sales processes • Working knowledge of Salesforce or similar CRM platforms and other business intelligence platforms is advantageous • Self-disciplined, proactive, and able to work independently and collaboratively • Curious, adaptable, and committed to continuous learning • Willingness to invest time in building telecommunications, TM Forum frameworks, programmes, and member-challenge expertise • Comfortable working within a small, geographically distributed regional team

🏖️ Benefits

• Fully remote work arrangement • Inclusive workplace culture • Opportunities to develop deep expertise in the telecommunications industry, TM Forum's frameworks and programmes, and member challenges • Collaboration with geographically distributed teams and colleagues across different markets