Manager, Enablement

Job not on LinkedIn

🔥 47 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own capability for HighLevel's Customer Success department across Implementation and CSM teams • Lead a small enablement team of trainers and QA analysts • Map Implementation and CSM journeys and document standard processes • Build and maintain the SOP library, checklists, templates, task automation, and required fields • Design training frameworks, competency maps, levels, and learning paths • Build curriculum using instructional design principles • Facilitate live training, workshops, and role-play labs • Build and maintain certification models with objective criteria and recertification cycles • Create scalable playbooks, call guides, talk tracks, objection libraries, demo scripts, job aids, and scenario banks • Own new-hire onboarding, ramp plans, nesting, and graduation criteria • Run continuous learning and product enablement programs • Partner with Product and Product Marketing on release enablement • Maintain a current single source of truth for product and process knowledge • Build manager enablement for call reviews, feedback, and coaching • Own QA frameworks, scorecards, sampling, calibration, reporting, and call/account reviews • Translate QA findings into curriculum, SOP, and coaching interventions • Hire, onboard, coach, and develop the enablement team • Define enablement intake and prioritization processes • Define and report KPIs including time-to-productivity, certification pass rates, QA scores, process adherence, knowledge assessment results, and onboarding quality • Use call data, QA trends, CSAT, and frontline feedback to identify capability gaps • Present capability insights and recommendations to CS leadership • Partner with Implementation, CSM, Support, Product, and Ops leadership

🎯 Requirements

• 7+ years in enablement, training, learning & development, or process/quality roles supporting customer-facing teams in SaaS or high-growth environments • 3+ years leading a small team, or leading enablement programs with formal responsibility for trainers, QA analysts, or program owners • Hands-on experience setting up process from scratch, including personally designing and shipping an SOP library, onboarding program, or QA framework • Deep practical knowledge of training frameworks and instructional design, including competency mapping, learning objectives, blended learning, assessment design, certification, and reinforcement • Strong facilitation skills; comfortable leading live training, workshops, and role-play • Experience building and running a QA or call-quality program, including scorecard design and calibration • Working understanding of customer onboarding and customer success lifecycle • Analytical approach using measurement and evidence • Strong documentation and writing skills • Comfort with LMS/enablement platforms, knowledge bases, call recording and QA tooling, and CRM workflows • Technically curious and product-fluent • Bachelor's degree or equivalent practical experience • Nice to have: certification in instructional design, adult learning, facilitation, or quality methodology • Nice to have: experience across multiple geographies and shift patterns • Nice to have: background in a marketing agency, martech, or SMB-focused SaaS environment • Nice to have: experience with HighLevel or comparable all-in-one marketing automation platforms

🏖️ Benefits

• Global, remote-first organization • Equal employment opportunity employer • Employee demographic information is voluntary and kept separate from hiring decisions