Technical Support Representative

Job not on LinkedIn

October 14

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Tobii Dynavox

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Healthcare Insurance • HR Tech • Wellness

Tobii Dynavox is a company dedicated to developing and providing assistive technology solutions for people with communication disabilities. They offer a range of products including augmentative and alternative communication (AAC) devices, eye-tracking technology, and communication apps. Tobii Dynavox aims to enhance the lives of individuals with conditions such as ALS, autism, and cerebral palsy by enabling effective communication through speech-generating devices and cutting-edge technology. The company also provides training, support, and a variety of accessories to support their extensive product line, focusing on personalizing solutions to meet individual needs. Tobii Dynavox products are used globally by individuals, professionals, and organizations.

201 - 500 employees

Founded 2001

⚕️ Healthcare Insurance

👥 HR Tech

🧘 Wellness

📋 Description

• Handling incoming calls, emails and chat requests received via direct contact or Technical Support line • Provide callers with needed assistance • Provide callers with training and troubleshooting support • Respond to email messages and chat requests to resolve issues • Document all calls and interactions in the Call Center database • Arrange for product repairs when necessary • Update customer demographic information in the database • Escalate problems/issues when warranted • Perform various other tasks as assigned

🎯 Requirements

• High School diploma • Associate Degree in Information or Computer Science preferred • Previous call center experience a plus • Interpersonal skills, oral and written communication skills • Annunciation and effective customer service phone skills • Ability to adapt communication style to better respond and meet the needs of the caller • Fluent in Spanish or French a plus • Microsoft Office Word and Outlook • Windows navigation skills • Keyboarding skills • Familiarity with database applications, spreadsheets, relational databases a plus • Win CE operation systems experience preferred • Customer service orientation • Ability to maintain composure during stressful situations • Troubleshooting skills • Detail oriented

🏖️ Benefits

• Empowerment to reach full potential • Collaborative work culture