TOMIA
501 - 1000 employees
Founded 1998
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
Telecommunications • SaaS • Enterprise
TOMIA is a company specializing in innovative roaming services for mobile network operators. The company offers a range of products and solutions such as VoLTE Roaming, 5G Roaming, and IoT Roaming, all aimed at maximizing revenues and reducing costs for operators. TOMIA's services include Steering of Roaming, Campaign Management, and Real-Time Anti-Fraud measures to ensure secure and efficient roaming operations. Their comprehensive portfolio of roaming value-added services ensures accurate visibility, control, and automation for the world's leading operators. TOMIA is committed to advancing global communications by adapting to new technologies like VoLTE, 5G, and IoT.
Senior Support Engineer
🔥 13 hours ago
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TOMIA
501 - 1000 employees
Founded 1998
📡 Telecommunications
☁️ SaaS
🏢 Enterprise
Telecommunications • SaaS • Enterprise
TOMIA is a company specializing in innovative roaming services for mobile network operators. The company offers a range of products and solutions such as VoLTE Roaming, 5G Roaming, and IoT Roaming, all aimed at maximizing revenues and reducing costs for operators. TOMIA's services include Steering of Roaming, Campaign Management, and Real-Time Anti-Fraud measures to ensure secure and efficient roaming operations. Their comprehensive portfolio of roaming value-added services ensures accurate visibility, control, and automation for the world's leading operators. TOMIA is committed to advancing global communications by adapting to new technologies like VoLTE, 5G, and IoT.
📋 Description
• Resolve complex technical issues across MACH platforms • Act as the primary technical point of contact for assigned customers • Proactively monitor customer environments and identify risks • Support onboarding, integration, and ongoing optimisation • Work closely with Product & R&D to escalate and resolve defects • Build strong relationships with customer technical and operational teams
🎯 Requirements
• 5+ years in technical support, operations, or customer-facing engineering roles • Experience in telecom, SaaS, or platform-based solutions • Strong understanding of networking, integrations, APIs, or data processing systems • Experience dealing with enterprise customers and complex environments • Multi-year experience in Roaming industry, including GSMA & TADIG / BCE knowledge • Knowledge of Roaming wholesale workflow from CDR to settlement
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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