Account Manager

🔥 17 minutes ago

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TOOLBX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏢 Enterprise

eCommerce • Enterprise

TOOLBX is a company that provides a digital experience platform tailored for the building supply industry. Their platform enables building suppliers to streamline payments, simplify accounts receivable management, grow online sales, and improve the customer experience. TOOLBX offers features such as a digital storefront, online quoting tools, and web-based messaging. It integrates seamlessly with existing ERP systems and provides comprehensive resources for getting started with e-commerce in the building supply space. TOOLBX aims to empower building supply stores by offering secure online payment processing, fast checkout options, and enhanced customer communication tools, all designed to make selling construction materials online more efficient and effective.

📋 Description

• Drive user engagement by identifying opportunities to help dealers adopt digital order management • Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot and advocate for dealers’ needs • Act as the main point of contact for active E-Commerce dealers at TOOLBX • Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success • Be the voice of the dealer to drive product / business related changes • Drive engagement by showcasing newly released product features in-person or online • Develop scalable learning modules centered around tools available to dealers and for new product releases • Build and maintain strong, long-lasting client relationships. • Negotiate contract renewals with dealers • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status and monthly performance metrics • Assist with challenging client requests or issue escalations as needed • Periodically travel to our dealers for in-person meetings and tradeshows as required to proactively and reactively to nurture the relationships built, drive engagement and obtain feedback.

🎯 Requirements

• Proven experience (2+ years) as an Account Manager, Customer Success Manager, or similar role, preferably within the technology or software industry. • Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders. • Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset. • Strong oral and written communication skills • Customer-service oriented • Experience working in remote or distributed teams is desirable.