Senior Field Service Consultant – Technical Support

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🕒 March 24

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TOPMIND

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

Artificial Intelligence • B2B • Enterprise

TOPMIND is a technology services company with over 22 years of experience that helps organizations in Brazil, Latin America and the US accelerate digital transformation. It provides IT outsourcing and consultancy, data projects (BI, analytics, machine learning, big data), chatbot and AI solutions, RPA, telecom and asset management, and workspace automation, along with training, innovation labs and change journeys to build capabilities and drive innovation.

📋 Description

• Act as a functional consultant for Field Service solutions. • Map processes, identify gaps and propose improvements. • Configure, parameterize, and test features. • Support operations and support teams in incident resolution. • Conduct training sessions and workshops with key users. • Produce and update functional documentation. • Collaborate with internal teams to drive continuous solution improvement.

🎯 Requirements

• Solid experience as a Senior Field Service Consultant. • Experience in implementation, support, or enhancement of Field Service solutions. • Knowledge of field service operations (work orders, scheduling, SLAs, routing, etc.). • Ability to translate business needs into functional requirements. • Experience providing remote support to corporate clients. • Strong communication, organizational skills, and a consultative profile. • Fluent in Portuguese and available to work under a CLT employment contract. • Previous experience with leading Field Service platforms (e.g., Salesforce, SAP, Oracle, Microsoft, TOTVS, ServiceNow). • Experience in digital transformation projects or customer journey improvement. • Experience working in agile environments (Scrum, Kanban). • Certifications related to Field Service or service management.