ServiceNow Consultant, Mid-level

Job not on LinkedIn

🕒 March 6

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TOPMIND

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

Artificial Intelligence • B2B • Enterprise

TOPMIND is a technology services company with over 22 years of experience that helps organizations in Brazil, Latin America and the US accelerate digital transformation. It provides IT outsourcing and consultancy, data projects (BI, analytics, machine learning, big data), chatbot and AI solutions, RPA, telecom and asset management, and workspace automation, along with training, innovation labs and change journeys to build capabilities and drive innovation.

📋 Description

• Mid-level ServiceNow Consultant focused on the ServiceNow platform. • Service Catalog management and workflow configuration. • Requirements gathering and process mapping. • Data analysis and assessment of consolidation impacts. • User communication and training design.

🎯 Requirements

• Experience with the ServiceNow platform: service catalog management, workflow configuration, and form design. • Requirements gathering: stakeholder interview techniques, process mapping, and gap analysis. • Data analysis: interpretation of usage analytics and assessment of consolidation impacts. • Change management: user communication, training design, and adoption strategies. • Project management: tracking milestones, coordinating with stakeholders, and risk mitigation. • Technical skills: configuration of ServiceNow catalog items and modification of workflows; SQL/reporting for usage analysis and metric generation; documentation and process-mapping tools; development of basic training materials. • Stakeholder management: experience working with service owners and IT support teams; ability to facilitate workshops and reach consensus on consolidation decisions; strong communication skills for executive reporting and user change management. • Advanced English.

🏖️ Benefits

• 100% Remote