Toptal
1001 - 5000 employees
Founded 2010
🤝 B2B
🎯 Recruiter
🏪 Marketplace
💰 Seed Round on 2012-06
B2B • Recruitment • Marketplace
Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.
Talent Development Specialist
🔥 0 minutes ago
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Toptal
1001 - 5000 employees
Founded 2010
🤝 B2B
🎯 Recruiter
🏪 Marketplace
💰 Seed Round on 2012-06
B2B • Recruitment • Marketplace
Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.
📋 Description
• Support talent throughout their journey by providing timely, thoughtful guidance across Talent Experience channels while applying company policies and operational guidelines consistently. • Execute and continuously improve operational workflows supporting talent programs, certifications, referrals, community initiatives, availability, rates, learning resources, and other Talent Experience operations. • Assess talent needs, determine the appropriate resolution or escalation path, and ensure a seamless experience throughout operational processes. • Coordinate the planning, execution, communication, tracking, and reporting of Talent Experience programs and initiatives. • Support the successful rollout of new talent-facing programs by coordinating activities across multiple stakeholders and ensuring operational readiness. • Manage participant communications, registrations, tracking, documentation, and post-program follow-up for Talent Experience initiatives. • Coordinate operational aspects of community engagement campaigns, learning initiatives, certification programs, and other strategic projects. • Support pilot programs and experiments by helping define operational processes, collecting feedback, and measuring results. • Identify opportunities to improve existing workflows, policies, and operational processes to increase scalability, consistency, and efficiency. • Translate operational feedback into actionable recommendations that improve both internal processes and the talent experience. • Contribute to the design and implementation of new Talent Experience programs, operational frameworks, and internal processes. • Identify opportunities for automation and operational optimization to reduce manual work and improve team efficiency. • Maintain and continuously improve internal documentation, knowledge bases, and process guides. • Maintain operational trackers, dashboards, and reporting systems supporting Talent Experience initiatives. • Monitor key program and operational metrics, identify trends, and provide actionable insights to stakeholders. • Collaborate with internal stakeholders to successfully deliver talent-facing initiatives and ensure alignment across teams.
🎯 Requirements
• Bachelor’s degree is required. • 4+ years of experience in Program Coordination, Operations, Customer Success, Community Operations, Learning & Development Operations, People Operations, Talent Operations, or a related field. • Excellent written and verbal communication skills with exceptional Slack, email, and video meeting etiquette. • Strong organizational skills with exceptional attention to detail and the ability to execute operational processes accurately while balancing multiple priorities. • Experience coordinating cross-functional initiatives from concept through launch involving multiple stakeholders. • Analytical mindset with the ability to interpret operational data, identify trends, and translate findings into actionable recommendations. • A continuous improvement mindset with experience identifying process improvements and operational efficiencies. • Comfortable working with spreadsheets, reporting tools, and operational metrics. • Resourceful, adaptable, and comfortable working independently in a fast-paced, fully remote environment with evolving priorities. • Passionate about improving customer or talent experiences through thoughtful operations, scalable programs, and collaborative problem-solving. • Able to balance empathy with consistency when applying policies and making operational decisions. • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities
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