Customer Success Manager

🕒 May 21

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Torii

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

⚡ Productivity

💰 $50M Series B on 2022-02

SaaS • B2B • Productivity

Torii is a leading SaaS management platform that has been recognized as a Leader in the 2024 Gartner Magic Quadrant for SaaS Management Platforms. Torii offers a comprehensive suite of solutions that include Shadow IT discovery, onboarding & offboarding automation, application lifecycle management, SaaS spend management, and vendor & renewal management. Their platform is designed to help IT departments discover every app, reduce SaaS costs, automate IT tasks, and manage compliance efficiently. With AI-powered insights and customizable workflows, Torii helps organizations streamline their SaaS operations and optimize their software investments. Trusted by various leading companies, Torii provides an open platform with robust API integrations to support evolving business needs.

📋 Description

• Own mid-market and commercial customer relationships from onboarding through renewal. • Drive product adoption, ROI realization, and long-term account strategy. • Lead renewal and expansion conversations, manage negotiations, and forecast accurately to hit Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets. • Build trusted relationships with CISOs, IT leaders, and compliance stakeholders. • Guide customers on access governance, audit readiness, and identity best practices. • Partner closely with Sales, Product, and Support teams to advocate for customer needs.

🎯 Requirements

• 3+ years of experience as a B2B SaaS Customer Success Manager • Exceptional communicator—equally confident leading executive conversations and empowering end users. • Proven ability to drive timely renewals, facilitate expansion conversations, and navigate commercial negotiations. • Experience supporting customers who operate under frameworks such as SOC 2, ISO 27001, SOX, GDPR, or HIPAA. • Deep comfort with IT ecosystems, including SaaS integrations, APIs, SSO, HRIS, and Identity Providers (IDPs) like Okta, Azure AD, and Google Workspace. • Familiarity with modern CS and CRM tools (e.g., HubSpot, Notion, Intercom, Featurebase, and Zendesk)